Help / F.A.Q
Find Answers to Your Questions
At HomeGrownTshirt, we strive to make your shopping experience as seamless as possible. However, we understand that you may have questions or concerns about your order. That’s why we’ve put together this Help and F.A.Q page to provide you with the information you need.
SHIPPING
Processing time usually takes 1-4 business day and orders will arrive within 7 business days from when the order is processed. Delivery times are based on orders placed between Monday – Friday.
Due to high demand – delivery takes :
7-10 Business Days
We accept payment through PayPal, which allows you to pay with a credit card, or your PayPal account.
Our stock is updated daily. Please check back frequently for updates on items listed as out of stock.
As soon as your order ships, tracking information will be automatically sent to your email.
REFUND & RETURNS
For sanitary purposes, all sales are final. When you receive your package, be sure to check the items to make sure they are working. We will provide a refund for or replace defective items. Please return the items in their original packaging within 7 days. Items returned without original packaging will NOT be refunded.
In your return package please include:
- The original packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the defective item.
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.
Please allow up to 10 working days to receive your replacement or refund. Refunds will be applied to your payment account.
We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you will be happy with our services.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@homegrowntshirt.com .
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@homegrowntshirt.com .